kcuhCsLaw

QUALIFICATION HIGHLIGHTS


Strong Communication Skills Project Management Office Software Development
Excellent Analytical Skills Project Portfolio Management Business Analyst
Technical Staff Management Technical Training / Coaching Database Design
Project Management Help Desk Management Product Management
SDLC (Agile/Iterative/Waterfall) Implementations Graphics Design
Dayforce HCM QA Management Team Leader / Player
Workday 22 HCM/PM Certified Customer Service Change Advocate
SuccessFactors HCM Meeting Facilitation Strong Excel experience

PROFESSIONAL PROFILE
Respected 30+ year technology leader with roots in software development and a proven track record in IT leadership.  My technical expertise and powerful communication skills allow dissemination of complex technical issues to a wide audience.  Demonstrated excellence in balancing people, processes, and technology to success.  Pragmatic and creative approaches result in successful coordination and management of a wide range of people toward a common goal.  Architect of sustainable systems, processes, procedures, implementations, help desk, Quality Assurance, and product/project management.

MY IDEAL ENVIRONMENT
Project management is a tool, not a religion
IT works to support and advance business needs
Desire for, or refinement of, sustainable processes, procedures, and projects
Ethical, reasonable, open to change, and a little fun!
Even a train wreck – that wants to get back on the rails!
kcuhCWordle

PROFESSIONAL EXPERIENCE

  MORE RECENT EXPERIENCE

Aaron's, Inc.  – Atlanta, Georgia 05/2015 – Present
Lease-to-own furniture, appliances, electronics, and bedding (Incl. Woodhaven & Progressive Leasing)
Senior Product Manager
  Selected Achievements
Aaron's Logo
  • Implemented Kronos (time keeping and PTO tracking) retiring a home-grown system
  • Upgraded Several key systems (LMS, Intranet, Talent Management, Kronos, Taleo, and more)
  • Implemented WorkHuman’s Talent Recognition, 3rd party benefits providers, and 401K vendors
  • Supported Navex EthicsPoint (incident tracking), HSD Metric’s (Exit Interviews), Taleo (Talent Acquisition, Onboarding), Absorb (LMS), SterlingOne (background/drug testing) and more
  • Led Team of six during transition of management (1.5 years), unofficial lead after that
  • Involved in many key projects including acquisition of franchise stores into corporate stores, development of incentive tracking systems, many ServiceNow projects, and high-priority projects
  • Implemented Ceridian Dayforce HCM (HR, Payroll, Work Force Management, Talent Acquisition, Onboarding, Talent Management, Learning Management) as project manager
  • Product Manager for all HR Software, working with Release Manager, Configuration/Business Analysts, Business Partners, and IT to roadmap all HR/Payroll Systems
  • Engaged with payroll teams to complete many changes (workweek, lag Vs. Current) etc.

Results

  • Kronos took 1.5 years to get rolled-out to about 100 stores, after I started was successfully deployed to about 1,500 stores in under six months and the legacy system was retired
  • Key HR systems successfully managed, updated, supported and upgraded
  • New benefits management vendors (changed 3 times) provided better options for employees
  • New employee recognition program allowed for rewards and social acknowledgement
  • Heavily involved in various communication improvements to 10,000+ employees
  • Strongly integrated HR/IT team to keep our HR systems not only functional but growing!
  • New Dayforce HCM system eliminated four expensive 3rd party vendors, provided a single user interface, streamlined security/access to other systems, & replaced an unsupported Payroll system
  • The new HCM system allowed for a perfect time to dramatically improve and organize the entire support/upgrade approach to all HR & Payroll systems
  • Consolidated payroll runs, reducing complexity of payroll, meeting regulation requirements, etc.

The Weather Company  – Atlanta, Georgia 05/2014 – 01/2015
Best known as “The Weather Channel”
Senior Project Manager – Implementing SuccessFactors HCM
  Selected Achievements
TWC Logo
  • Implemented SuccessFactors on an accelerated timeline (11 weeks for Phase I, five weeks for phase II) after two previous attempts before me failed, each with longer timelines
  • Developed consolidated testing repository and reporting dashboard
  • Managed multiple smaller projects before primary project contracts were signed
  • Created centralized project reporting tool to provide detailed project status across all projects

Results

  • New HR system online – staff gained access to system with additional features and more to come
  • Provided a centralized and standardized test scenario repository along with process to streamline testing, re-testing, documentation, signoff, and status reporting
  • Managers could easily see summary/detail project status and information across all projects

DayNine Consulting, Inc.  – Atlanta, Georgia 03/2013 – 04/2014
Consulting company implementing cloud-based “Workday”, HCM (Human Capital Management)
Senior Project Manager
  Selected Achievements
Day9Logo
  • Certified for Workday 22 and a certified Workday Project Manager (3+ weeks of intense training)
  • Participated in Unanet (project management software) rollout testing and training of staff
  • Implemented DayNine’s most complex Workday customer as the project manager ($1.5m)
  • Implemented large ($3m) customer with 100+ integrations
  • Implemented multiple Workday customers (international) simultaneously

Results

  • Improved project management tool provided more controls and financial reporting on projects
  • Our sales team was able to springboard off these successful projects to help gain new customers
  • Successful projects led to phase II work for additional features/integrations/companies

Brightree, LLC  – Lawrenceville, Georgia 04/2012 – 10/2012
HME/DME cloud-based software (Home/Durable Medical Equipment Medicare/Commercial Billing)
Senior Project Manager
  Selected Achievements
BrighttreeLogo
  • Implemented concurrent software installations
  • Led standardization of PMO policies and procedures
  • Performed QA on web-based customer facing training materials
  • Communicated release management status and instructions to thousands of customers
Results
  • Successfully brought several customers from legacy systems to a cloud based solution
  • Established a PMO process and standardized a plethora of forms and practices
  • Streamlined customer communications relating to software release management

Macy's Inc.  – Johns Creek, Georgia 01/2011 – 10/2011
Technology division for Macy’s Department Stores
Manager, PMO, QA, Financials
  Selected Achievements
MacysLogo
  • Created Project Portfolio Management (PPM) process & built tools for tracking and reporting
  • Directed improvements in Project Management Office (PMO) policies & procedures
  • Enhanced Quality Assurance procedures, including early involvement of QA staff in projects
  • Refined process for monthly Rolling Operating Forecast (ROF) process, including documentation
  • Reconstructed matrixed PM/QA team morale after many reorganizations prior to my arrival

Results
  • New PPM process centralized project initiation steps from many points to a few, standardizing how projects were captured, prioritized, and tracked through completion
  • PMO improvements included standard communication tools throughout business unit, simplified processes/reporting, and established best practices team to improve project management at MST
  • Improved QA processes incorporated QA considerations early in project.  New QA software constructed to optimize reuse of test cases

afterBOT, Inc.  – Norcross, Georgia 07/2007 – 03/2010
Cloud-based software company specializing in retail software
Director, Project Management   
  Selected Achievements
AfterbotLogo
  • Constructed policies & procedures for project management & wrote project tracking software
  • Performed product QA, documentation, training, and help desk management, analysis, & support
  • Product manager / project manager on significant digital receipt collaboration project with Intuit
Results
  • New project management infrastructure improved use of technical resources and product mgmt.
  • Managed product rollout of several versions of TransAccess application and successful deployment of myquickreceipts.com with Intuit

UniPro Foodservice, Inc.  – Atlanta, Georgia 02/1992 – 02/2007
Foodservice cooperative – Merged with “Premier Foodservice, Inc.”, formally “Nugget Distributors”
Director, Project Management Office (PMO), Director Information Technology, Sr. Prog/Analyst
  Selected Achievements
UniProLogo
  • Established and maintained a Level II PMO (repeatable project management processes)
  • Led many key projects such as allowance tracking and significant legacy software upgrades
  • Merged two IT departments; sustaining the smaller organization, data migration, knowledge, and systems to new combined organization.  Led all efforts related to shutting down smaller office.
  • Implemented ERP package (JBA); replacing custom applications across multiple platforms
  • Developed technology standards for cooperative to allow for common exchange of information
Results
  • Cancelled unworthy projects totaling over 3,000 technical resource hours
  • Increased visibility to all projects, allowing department heads to dynamically prioritize projects
  • Scalable project management processes improved technical estimates by 50% and reduced rework and unnecessary paperwork.  Change control reduced scope creep significantly
  • Key projects such as Market Adjusted Pricing generated approximately $1.7 million in 2006
  • Successful merger resulted in a one-time savings of over $4 million and on-going benefits, including an additional 1% on returns to member-owners
  • Technology standards allowed for better negotiation with suppliers, resulting in over $2 million in additional income and significant savings in mailing and printing costs

EARLY EXPERIENCE
Data Builders, Inc.* – Sacramento, California    04/1991 – 02/1992
Logistic Systems Architects* (secret clearance) – North Highlands, California  04/1990 – 04/1991
Computer Task Group* – San Francisco, California    11/1987 – 04/1990
American Real Estate Group – Stockton, California   02/1986 – 11/1987
Northwest Enterprises, Ltd. – Stockton, California     05/1985 – 02/1986
American Savings & Loan Association – Stockton, California    09/1984 – 05/1985
*Computer consultant companies, working for various clients on various platforms


EDUCATION
Associate of Arts Degree (Honors) San Joaquin Delta College, Stockton, California.  Workday HCM Certified & Workday Project Manager Certified (WD22).  Certificates in computer programming, operations, and data entry.  Office Suite, MS Project, Smartsheet, Photoshop, Google Docs, Jira, ServiceNow, Slack, & tons more!

 Click here for a Microsoft Word version!












Home
Chuck's Resume




chuck@kcuhC.com

Disclaimer