The Hague family and home of The Wrong Number (TWN) BBS

Resume for Chuck Hague


Strong Communiation Skills
QA Management
Excellent Analytical Skills
Customer Service
Technical Staff Management
Meeting Facilitation
Project Management
Software Development
Offshore Team Management
Workday HCM/PM Certified
Database Design
SuccessFactors HCM
Product Management
Project Management Office
Graphics Design
Project Portfolio Management
Team Leader / Player
Technical Training / Coaching
Change Advocate
Help Desk Management
Strategic Planning










Respected 30 year technology leader with roots in software development and a proven track record in IT leadership.  My technical expertise and powerful communication skills allow dissemination of complex technical issues to a wide audience.  Demonstrated excellence in balancing people, processes, and technology to success.  Pragmatic and creative approaches result in successful coordination and management of a wide range of people toward a common goal.  Architect of sustainable systems, processes, procedures, help desk, Quality Assurance, and project management.


Project management is a tool, not a religion
IT works to support and advance business needs
Desire for, or refinement of, sustainable processes, procedures, and projects
Ethical, reasonable, and open to change
Even a train wreck – that wants to get back on the rails! 


The Weather Company  – Atlanta, GA 04/2014 – 01/2015
Best known as “The Weather Channel”
Senior Project Manager – Implementing SuccessFactors HCM
  Selected Achievements

§   Implemented SuccessFactors on an accelerated timeline (11 weeks for Phase I, five weeks for phase II) after two previous attempts before me failed, each with longer timelines
consolidated testing repository and reporting dashboard
§   Managed multiple smaller projects before primary project contracts were signed
§   Created centralized project reporting tool to provide detailed project status across all projects

§   New HR system online – staff gained access to system with additional features and more to come
§   Provided a centralized and standardized test scenario repository along with process to streamline testing, re-testing, documentation, signoff, and status reporting

§   Managers could easily see summary/detail project status and information across all projects

DayNine Consulting, Inc. – Atlanta, GA 03/2013 – 04/2014
Consulting company implementing cloud-based “Workday”, HCM (Human Capital Management)
Senior Project Manager
  Selected Achievements

§   Certified for Workday and a certified Workday Project Manager (3+ weeks of intense training)
§   Participated in Unanet (project management software) rollout testing and training of staff
§   Implemented DayNine’s most complex Workday customer as the project manager ($1.5m)
§   Implemented large ($3m) customer with 100+ integrations
§   Implemented multiple Workday customers (international) simultaneously

§   Improved project management tool provided more controls and financial reporting on projects
§   Our sales team was able to springboard off these successful projects to help gain new customers
§   Successful projects led to phase II work for additional features/integrations/companies

Brightree, LLC – Lawrenceville, GA 04/2012 – 10/2012
HME/DME cloud-based software (Home/Durable Medical Equipment Medicare/Commercial Billing)
Senior Project Manager
  Selected Achievements

§   Implemented concurrent software installations
§   Led
standardization of PMO policies and procedures
§   Performed QA on web based customer facing training materials
§   Communicated release management status and instructions to thousands of customers

§   Successfully brought several customers from legacy systems to a cloud based solution
§   Established a PMO process and standardized a plethora of forms and practices
§   Streamlined customer communications relating to software release management

Macy’s Systems and Technology (MST) – Johns Creek, GA 01/2011 – 10/2011
Technology division for Macy’s Department Stores
Manager, PMO, QA, Financials
  Selected Achievements

§   Created Project Portfolio Management (PPM) process & built tools for tracking and reporting
§   Directed improvements in Project Management Office (PMO) policies & procedures
§   Enhanced
Quality Assurance procedures, including early involvement of QA staff in projects
§   Refined process for monthly Rolling Operating Forecast (ROF) process, including documentation
§   Reconstructed matrixed PM/QA team morale after many reorganizations prior to my arrival

§   New PPM process centralized project initiation steps from many points to a few, standardizing how projects were captured, prioritized, and tracked through completion
§   PMO improvements included standard communication tools throughout business unit, simplified processes/reporting, and established best practices team to improve project management at MST
§   Improved QA processes incorporated QA considerations early in project.  New QA software constructed to optimize reuse of test cases

afterBOT, Inc. – Norcross, GA 07/2007 – 03/2010
Cloud-based software company specializing in retail software
Director, Project Management         
  Selected Achievements

§   Constructed policies & procedures for project management & wrote project tracking software
§   Performed product QA, documentation, training, and help desk management, analysis, & support
§   Product manager / project manager on significant digital receipt collaboration project with Intuit

§   New project management infrastructure improved use of technical resources and product mgmt.
§   Managed product rollout of several versions of TransAccess application and successful deployment of myquickreceipts.com with Intuit

UniPro Foodservice, Inc.  – Atlanta, GA 02/1992 – 02/2007
Foodservice cooperative – Merged with “Premier Foodservice, Inc.”, formally “Nugget Distributors”
Director, Project Management Office (PMO), Director Information Technology, Sr. Prog/Analyst         
  Selected Achievements

§   Established and maintained a Level II PMO (repeatable project management processes)
§   Rebuilt and managed help desk structure and policies
§   Chaired Communication Committee

§   Led many key projects such as allowance tracking and significant legacy software upgrades
§   Created & Conducted training on project management as well as other topics
§   Merged two IT departments; sustaining the smaller organization, data migration, knowledge, and systems to new combined organization.  Led all efforts related to shutting down smaller office
§   Implemented ERP package; replacing custom applications across multiple platforms
§   Managed implementation of entirely new NT network and change from VAX to AS/400
§   Developed technology standards for cooperative to allow for common exchange of information
§   Programmed conference appointments tool, streamlined reporting programs and increased database efficiency significantly

Cancelled unworthy projects totaling over 3,000 technical resource hours
§   Increased visibility to all projects, allowing department heads to dynamically prioritize projects as business needs changed
§   Scalable project management processes improved technical estimates by 50% and reduced rework and unnecessary paperwork.  Change control reduced scope creep significantly
§   Key projects such as CAP (Cooperative Adjusted Pricing) generated approximately $1.7 million in 2006 alone
§   Successful merger resulted in a one-time savings of over $4 million and on-going benefits, including an additional 1% on returns to member-owners
§   Technology standards allowed for better negotiation with suppliers, resulting in over $2 million in additional income and significant savings in mailing and printing costs
§   Conference scheduling appointment system saved approximately 500 hours of senior purchasing staff time per year


Data Builders, Inc.* Sacramento, CA 04/1991 – 02/1992
Logistic Systems Architects* (secret clearance)North Highlands, CA 04/1990 – 04/1991
Computer Task Group*San Francisco, CA 11/1987 – 04/1990
American Real Estate Group Stockton, CA 02/1986  – 11/1987
Northwest Enterprises, Ltd. Stockton, CA 05/1985 – 02/1986
American Savings & Loan Association Stockton, CA 09/1984 – 05/1985

*Computer consultant companies, working for various clients on various platforms


Associate of Arts Degree (Honors) San Joaquin Delta College, Stockton, California.  Workday HCM Certified & Workday Project Manager Certified (WD22).  Certificates in computer programming, operations, and data entry.  Assorted training classes (e.g., Workday, Transform Logic, FOCUS, Brightree, project management, leadership, team building, diversity training, communication, PMI & AITP events, and more).  Solid knowledge of Microsoft Office suite (Word, Excel, PowerPoint, Access, Publisher, FrontPage, Visio, Outlook, and OneNote), Microsoft Project, Unanet, Lotus Notes, SharePoint, SalesForce, Paint Shop Pro, Photoshop, Central Desktop, Google Docs (Docs, Sheets, Slides, Sites, Gmail, Hangouts), SmartSheets, Windows OS, Mac OS, and many other software packages.


Click here for a Microsoft Word version!